Refund Policy

At LaKay, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a straightforward refund policy.

1. Refund Eligibility
We offer a 14-day money-back guarantee on all items. To be eligible for a refund, the item must be returned within 14 days of receiving your order, and it must be in its original, unused condition, with all tags and packaging intact.

2. How to Request a Refund
To initiate a refund, please contact our customer service team at [Your Contact Details] within 14 days of receiving your product. Include your order number, a description of the issue, and any supporting images if applicable.

3. Non-Refundable Items
We cannot accept returns or offer refunds on items that have been worn, damaged, or altered in any way. Personalized or custom-made items are also non-refundable.

4. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee we will receive your returned item.

5. Processing Your Refund
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, your refund will be processed, and the amount will be credited to your original payment method within a certain number of business days, depending on your payment provider.

6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will work with you to either replace the item or offer a full refund. Be sure to include photographic evidence of the damage or defect in your communication.

7. Exchanges
If you wish to exchange an item for a different size or style, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

8. Late or Missing Refunds
If you haven't received a refund after the processing time, please check with your bank or credit card company. It may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Your Contact Details].

Thank you for shopping with LaKay! We are here to assist you with any concerns you may have regarding your order